Website Privacy Policy
Last updated: 6 August 2026
1. Introduction
This Website Privacy Policy explains how Coterie Carriages collects, uses, stores and protects personal information when you visit or interact with:
Website: https://coteriecarriages.co.uk/
This policy applies specifically to information collected through the website, including information submitted through website forms, email links, telephone links, WhatsApp links, cookies and similar technologies.
It does not cover every way in which Coterie Carriages may process personal information as part of providing chauffeur, transport or related services. Where a website enquiry develops into a confirmed booking or contractual relationship, additional information may be collected and processed as necessary to provide the requested service.
Coterie Carriages is the data controller responsible for personal information collected through this website.
For questions about this policy or how personal information is handled, please contact:
Email: info@coteriecarriages.co.uk
Website: https://coteriecarriages.co.uk/
2. Data protection law
Coterie Carriages processes personal information in accordance with applicable UK data protection and privacy legislation, including:
• The UK General Data Protection Regulation
• The Data Protection Act 2018
• The Data (Use and Access) Act 2025
• The Privacy and Electronic Communications Regulations 2003
• Any other applicable UK data protection legislation
Personal information will be processed lawfully, fairly and transparently. It will only be collected for specified purposes, limited to what is reasonably necessary, kept accurate, retained for no longer than required and protected using appropriate security measures.
3. Information collected through the website
The information collected depends on how you interact with the website.
3.1 Information submitted through the contact form
When you submit the website contact form, Coterie Carriages may collect:
• Your name
• Your location
• Your telephone number
• Your email address
• Any other information you choose to provide
• Your confirmation that you agree to the privacy policy and may be contacted
Please avoid including sensitive personal information in a website enquiry unless it is necessary for the request.
3.2 Information provided through email, telephone or WhatsApp
When you contact Coterie Carriages using an email link, telephone link or WhatsApp link displayed on the website, information may include:
• Your name
• Your telephone number
• Your email address
• Your WhatsApp account information
• Your message and enquiry details
• Pickup locations, destinations or journey requirements
• Dates, times and passenger information
• Any correspondence exchanged following your enquiry
Information submitted through WhatsApp is also processed by WhatsApp and its associated companies under their own privacy terms. Coterie Carriages does not control how WhatsApp processes information through its platform.
3.3 Technical and usage information
When you visit the website, limited technical information may be collected automatically, including:
• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website or search engine
• Pages visited
• Approximate geographic location
• Date, time and duration of visits
• Website interactions
• Cookie preferences
• Security and diagnostic information
This information may be collected through server logs, cookies, analytics tools and similar technologies.
4. How personal information is used
Information collected through the website may be used to:
• Respond to enquiries
• Provide information about chauffeur and transport services
• Prepare estimates, availability information or booking details
• Contact you using the details you have provided
• Take steps requested by you before entering into a contract
• Manage and follow up website enquiries
• Improve the website and its content
• Understand how visitors use the website
• Maintain website security and prevent misuse
• Diagnose technical problems
• Record and manage cookie preferences
• Comply with legal, regulatory, insurance or professional obligations
• Establish, exercise or defend legal claims
• Handle data protection rights requests and complaints
Personal information will not be used for an unrelated purpose unless there is a lawful basis for doing so and, where required, you are informed before the new processing begins.
5. Lawful bases for processing
Coterie Carriages relies on one or more of the following lawful bases.
5.1 Contract
Information may be processed where it is necessary to respond to a request, prepare a quotation, check availability, arrange a booking or take other steps before entering into a contract.
5.2 Legitimate interests
Information may be processed where it is reasonably necessary for the legitimate interests of Coterie Carriages, provided those interests are not overridden by your rights and freedoms.
These interests may include:
• Responding to enquiries
• Operating and improving the website
• Maintaining website and information security
• Preventing fraud, spam and misuse
• Keeping appropriate records
• Understanding website performance
• Managing and protecting legal rights
5.3 Consent
Consent may be relied upon where:
• You choose to submit information through the website
• You agree to receive particular communications
• You accept optional cookies or similar technologies
• Consent is otherwise required by law
Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent will not affect processing that took place before consent was withdrawn.
5.4 Legal obligation
Information may be processed where necessary to comply with a legal or regulatory obligation.
5.5 Recognised legitimate interests
Where permitted by law, information may be processed for a recognised legitimate interest, such as preventing or investigating crime, responding to emergencies or assisting an organisation carrying out a public function.
6. Contacting you
When you submit an enquiry, Coterie Carriages may contact you by email, telephone, text message or WhatsApp to respond to your request.
Providing contact information through the website does not automatically mean that you have agreed to receive unrelated marketing communications.
Marketing communications will only be sent where there is an appropriate lawful basis. You may ask Coterie Carriages to stop sending marketing communications at any time by contacting info@coteriecarriages.co.uk.
7. Cookies and similar technologies
The website uses cookies and may use other storage or access technologies.
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.
7.1 Strictly necessary cookies
Strictly necessary cookies support essential website functions, security, network management and cookie preference storage.
These cookies may be used without consent where permitted by law because the website cannot operate properly without them.
7.2 Analytics cookies
Analytics cookies may collect information about how visitors use the website, such as which pages are visited, how visitors reach the website and whether technical errors occur.
Where consent is required, analytics cookies will only be activated after you have accepted them through the cookie consent banner.
Where limited statistical technologies may be used without consent under an applicable legal exemption, Coterie Carriages will provide clear information and an appropriate way to object where required.
7.3 Functionality cookies
Functionality cookies may remember choices or support optional website features.
Where required by law, these cookies will only be used after consent has been provided.
7.4 Third party technologies
Some website functions may be supplied by third parties, such as analytics providers, embedded content providers, mapping services, security providers or social media platforms.
These providers may place or access cookies when their services are enabled. Optional third party technologies will not be activated before consent where consent is legally required.
7.5 Managing cookie preferences
You can accept, reject or manage optional cookies through the website’s cookie consent banner.
You can also control cookies through your browser settings. Blocking some cookies may affect how the website operates.
Consent can be withdrawn or preferences changed through the cookie settings tool where available.
8. Sharing personal information
Personal information may be shared only where reasonably necessary with:
• Website hosting providers
• Website maintenance and technical support providers
• Email and communication providers
• Contact form and spam prevention providers
• Analytics and performance providers
• Information security providers
• Professional advisers, including legal, accounting or insurance advisers
• Chauffeurs, transport providers or service partners where necessary to respond to or fulfil a request
• Public authorities, regulators, law enforcement bodies or courts where required by law
• A purchaser, investor or professional adviser involved in a potential business restructuring, subject to appropriate confidentiality protections
Service providers acting on behalf of Coterie Carriages are expected to process personal information only in accordance with instructions, contractual obligations and applicable data protection law.
Personal information is not sold to third parties.
9. International transfers
Some website, hosting, email, analytics, communication or technical service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, Coterie Carriages will take reasonable steps to ensure that the transfer is lawful and that an appropriate level of protection is provided.
Safeguards may include:
• Transfers to countries recognised as providing an adequate level of protection
• Approved contractual protections
• The UK International Data Transfer Agreement
• The UK Addendum to approved contractual clauses
• Another legally permitted transfer mechanism
You may contact info@coteriecarriages.co.uk for further information about the safeguards used for international transfers relevant to your information.
10. Data retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
The retention period will depend on the nature of the information, the reason it was collected and any legal, regulatory, contractual, insurance or security requirements.
Typical retention periods may include:
• General website enquiries that do not result in a booking may be retained for up to 24 months after the last meaningful communication
• Information connected with a quotation, booking or contractual request may be retained for longer where necessary for contractual, financial, insurance or legal purposes
• Cookie consent and preference records may be retained for as long as necessary to demonstrate and respect your choices
• Website security and server logs may normally be retained for up to 12 months, unless required for longer to investigate an incident
• Analytics information will be retained according to the settings applied within the relevant analytics service
Information may be retained for longer where necessary to establish, exercise or defend legal claims, resolve a dispute, investigate fraud or comply with a legal obligation.
When information is no longer required, it will be securely deleted, anonymised or otherwise removed from active use.
11. Security
Coterie Carriages takes reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Alteration
• Misuse
• Unlawful disclosure
• Destruction
Measures may include access controls, secure hosting, software updates, password protection, encryption where appropriate, malware protection, backups and restrictions on who can access personal information.
No website, email service or internet transmission can be guaranteed to be completely secure. You provide information through the website at your own risk.
12. Your data protection rights
Depending on the circumstances and the lawful basis used, you may have the following rights.
12.1 Right of access
You may request confirmation of whether your personal information is being processed and ask for a copy of that information.
12.2 Right to rectification
You may ask for inaccurate or incomplete information to be corrected.
12.3 Right to erasure
You may ask for personal information to be deleted where there is no lawful reason for it to continue being processed.
12.4 Right to restrict processing
You may ask for the use of your information to be restricted in certain circumstances.
12.5 Right to data portability
Where applicable, you may ask to receive information that you provided in a structured, commonly used and machine readable format, or ask for it to be transferred to another organisation.
12.6 Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
12.7 Right to object
You have the right to object to the processing of your personal information where the processing is based on legitimate interests or recognised legitimate interests.
You also have an absolute right to object to the use of your personal information for direct marketing.
12.8 Rights relating to automated decisions
You may have rights relating to decisions made solely by automated processing where those decisions have legal or similarly significant effects.
Coterie Carriages does not use personal information submitted through this website to make solely automated decisions that have legal or similarly significant effects.
These rights are not absolute and may not apply in every circumstance.
To exercise a right, contact:
Email: info@coteriecarriages.co.uk
Coterie Carriages may need to request information to confirm your identity before responding. Information rights requests will normally be handled without undue delay and within the time limits required by data protection law.
13. Data protection complaints
You may make a data protection complaint if you are concerned about how your personal information has been collected, used, shared, stored or protected.
Complaints can be submitted to:
Email: info@coteriecarriages.co.uk
Please include:
• Your name and contact details
• A clear description of your concern
• Relevant dates or communications
• The outcome you are seeking
• Any supporting information
Coterie Carriages will acknowledge a data protection complaint within 30 days of receiving it.
Appropriate steps will be taken to investigate the complaint without undue delay. You will be kept informed where an investigation requires additional time and will be told the outcome once the investigation has been completed.
You also have the right to complain to the Information Commissioner’s Office. The Information Commissioner’s Office is the independent UK supervisory authority for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/
You are encouraged to contact Coterie Carriages first so that there is an opportunity to investigate and resolve your concern.
14. Children’s information
The website is not designed or directed specifically at children.
Children should not submit personal information through the website without the involvement of a parent, guardian or responsible adult.
Where information about a child passenger is required for a transport enquiry, the person providing that information must have the authority to do so and should provide only the information that is reasonably necessary.
15. Special category information
The website is not intended to collect special category information, such as information about health, disability, ethnicity, religion or biometric information.
However, a person may voluntarily provide information about accessibility, mobility, health or other requirements where it is necessary for a transport enquiry.
Such information will only be processed where there is a lawful basis and an additional legal condition permitting the processing of special category information.
Do not submit sensitive information unless it is reasonably necessary for Coterie Carriages to understand or respond to your request.
16. External websites and services
The website may contain links to external websites and services, including WhatsApp and other third party platforms.
Coterie Carriages is not responsible for the privacy practices, security or content of external websites. When you leave the Coterie Carriages website, the privacy policy of the external organisation will apply.
You should review the privacy information provided by any external website or service before submitting personal information.
17. Changes to this policy
This policy may be updated where:
• The website or its features change
• New service providers are introduced
• Data processing activities change
• Legal or regulatory requirements change
• Guidance from the Information Commissioner’s Office changes
The latest version will be published on this page with an updated revision date.
Material changes may also be brought to your attention through the website or another appropriate communication method.
18. Contact
For questions, rights requests or data protection complaints relating to this website, contact:
Coterie Carriages
Email: info@coteriecarriages.co.uk
Website: https://coteriecarriages.co.uk/
Last updated: 6 August 2026